New patient information
Everything you need before the first visit
What to bring, how long it takes, which plans we accept and what the portal does. If something here is still unclear, call the front desk and ask.
- First visit length
- 40 minutes
- Check-in
- About 5 minutes
- Records transfer
- Usually under 2 weeks
What to bring
Arrive ten minutes early the first time. If you completed the intake form at home, check-in takes about five minutes.
Photo ID
A driver's licence or any government photo identification.
Insurance card
Bring the card itself, not a photo, at the first visit.
Medication list
Everything you take, including supplements, with doses.
Previous clinic
The name and city so we can request your records.
Immunization record
For children especially, if you have a copy.
Your questions
Written down. It is the single best thing you can bring.
Plans we accept
We take most major Washington plans plus Apple Health, Medicare Part B and TRICARE West. Networks change, so it is always worth a call to your plan before the first visit.
- Premera Blue Cross
- Regence BlueShield
- Aetna
- Cigna
- UnitedHealthcare
- First Choice Health
- PacificSource
- Molina Healthcare
- Community Health Plan of WA
- Apple Health (Medicaid)
- Medicare Part B
- TRICARE West
Sample list for this demo. If your plan is not shown, call us: we may still be in network, and if not we will tell you the self-pay cost before you book.
If you are paying yourself
- Brief visit15 minutes$85
- Standard visit20 minutes$110
- Annual physical40 minutes$210
Sample self-pay rates, charged at the time of service. Lab tests, vaccines and procedures are billed separately. Payment plans are available for larger balances.
Book a self-pay visitForms and paperwork
Four documents cover almost everything. None of them need printing.
New patient intake
Medical history, medications, allergies and family history. Arrives by text when you book, takes about eight minutes.
Records release
Authorises your previous clinic to send your chart to us. Signed at registration or through the portal.
School and sports forms
Bring the form to the appointment and it is signed before you leave, rather than posted to you later.
Notice of privacy practices
How your health information is used and shared, acknowledged once at registration.
Patient portal
Results, refills and messages in one place
Your portal account is created at registration and the invitation arrives by email. It is where results land with a note from your provider, where refill requests go, and where you can message your care team without sitting on hold.
This is a demo website, so there is no live portal to sign into. On a real build this button would link to your practice management system.
- Results with a plain-language note, including the normal ones
- Refills requested in a few taps, usually done within two business days
- Messages answered by your own care team within one business day, never billed
- Appointments requested, confirmed and rescheduled without a phone call
How a visit runs
Request an appointment
Book online in about two minutes or call the front desk. We will confirm by text the same business day.
Fill in your intake
A short form arrives by text. Doing it at home keeps check-in to about five minutes.
See your provider
Vitals with a medical assistant, then 20 to 40 minutes with the provider you chose.
Labs in the building
If you need blood work, it happens in the same visit. Most results come back the same day.
Get the plan in writing
Your summary, prescriptions and next steps go to the portal before you reach the car park.
Message between visits
Portal questions are answered within one business day by your own care team.
Insurance and billing questions
We accept most major commercial plans in Washington, Apple Health, Medicare Part B and TRICARE West. The full sample list is on the new patient page. Always check with your plan, because networks change.
We publish sample self-pay rates for every visit type and charge them at the time of service. A standard visit is $110 (sample). Payment plans are available for larger balances.
Most plans cover a preventive annual visit in full. If a new problem is addressed during that visit, part of the appointment may be billed as a separate office visit. We will tell you when that is about to happen.
No. Portal messages answered by your care team are not billed. If a message turns into something that needs a full visit, we will offer you an appointment rather than bill for the message.
Request one through the portal or by phone and we will send it within two business days. Our billing team works in the building and will walk through any line you do not recognise.
Register as a new patient
Fill in the booking form, tell us your previous clinic, and we will request your records before the first appointment.
Most major Washington plans accepted. Sample self-pay rates published for every visit type.