Privacy Policy

Who we are

This policy applies to Riverbend Family Medicine and to this website. You can reach us at hello@yourdomain.com, by phone at (509) 555-0153, or by mail at 1420 N Riverpoint Blvd, Suite 210, Spokane, WA 99202.

Information we collect

We only collect what we need to respond to you and provide our services.

• Contact details you give us, such as your name, email address, phone number and address.
• Details about the service you are requesting, entered in quote, booking or contact forms.
• Technical data such as browser type, device and pages visited, collected through cookies you allow.
• Records of our communications with you, including calls, emails and messages.

How we use your information

We use personal information to:

• Respond to enquiries and prepare quotes or appointments.
• Deliver, schedule and follow up on the services you request.
• Send service reminders and, where you have agreed, occasional offers.
• Improve our website and meet our legal and regulatory obligations.

Sharing

We do not sell your personal information. We share it only with trusted providers who help us run our business, such as scheduling, payment and email platforms, and only under agreements that require them to protect it. We may disclose information where the law requires it.

Retention and security

We keep information only as long as we need it for the purposes above or as required by law. We use administrative, technical and physical safeguards appropriate to the sensitivity of the data.

Your choices and rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, and to opt out of marketing at any time. Contact us using the details above and we will respond within 30 days.

Protected health information and HIPAA

As a healthcare provider, Riverbend Family Medicine handles protected health information under the Health Insurance Portability and Accountability Act (HIPAA). Information you give us through this website, such as an appointment request or a contact message, is treated as confidential and stored in line with our Notice of Privacy Practices, which you receive and acknowledge at registration.

Website forms are not a secure channel for clinical detail. Please keep symptoms and medical history out of them and share that information at your visit or through the patient portal, which is encrypted and tied to your record.

• We use protected health information for treatment, payment and healthcare operations, as HIPAA permits.
• We do not sell protected health information, and we do not use it for advertising.
• You may request a copy of your record, ask for corrections, and ask for a list of disclosures.
• You may file a complaint with us or with the U.S. Department of Health and Human Services without retaliation.

Website analytics and health information

Analytics cookies, when you allow them, record pages visited and general device information. We do not connect that data to your medical record, and we do not share it with advertising platforms in a way that would reveal a health condition.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.