Video and phone visits
A real visit with your own provider, by video
Booked, charted and billed like any other appointment, with the notes going into the same record. A link arrives by text fifteen minutes before. There is nothing to install.
- Weekday slots
- 7:30 am to 6:00 pm
- Visit length
- 20 minutes
- Where
- Anywhere in Washington
What works by video, and what does not
We would rather tell you to come in than give you half an answer down a camera. If a video visit turns into an exam, we book you in person and do not charge twice.
Good by video
- Follow-up on something we already treat
- Medication questions and dose changes
- Rashes and skin changes you can show a camera
- Mental health visits and medication reviews
- Cold, flu and sinus symptoms in a healthy adult
- Results discussions
Better in person
- Ear pain, or any symptom that needs an instrument
- Sore throat where a strep test changes the answer
- Abdominal pain and injuries
- New lumps, or anything that needs to be felt
- Chest symptoms that need listening to
- Anything needing a same-day lab or a procedure
Never use telehealth for an emergency. Chest pain, stroke symptoms, severe difficulty breathing, heavy bleeding or a fever in a baby under three months all go to 911 or the nearest emergency department.
How a video visit runs
Request a time
Book online or call. Telehealth slots run from 7:30 am to 6:00 pm on weekdays.
Get the link
A text arrives 15 minutes before. Tap it, allow camera and microphone, and wait in the room.
The visit
Same provider, same chart, same 20 minutes. Have your medication list and any home readings ready.
After
The plan, prescriptions and any lab orders go to the portal before you hang up.
What you need
- A phone, tablet or computer with a camera
- To be physically in Washington State
- Your medication list and any home readings
- Somewhere private enough to talk
Sample telehealth pricing
- Brief visit15 minutes$70
- Standard visit20 minutes$85
- Escalation to in personSame or next dayNo second charge
Sample self-pay figures. Most Washington plans cover telehealth at the same rate as an in-person visit, but check your plan.
Providers offering video visits
Telehealth slots are held by your own provider, not a separate on-call pool.
Telehealth questions
Follow-up on a known problem, medication questions, rashes, mental health visits, minor illness and results discussions. Anything that needs an exam, an ear look or a same-day lab is better in person.
No. A link arrives by text 15 minutes before the visit and opens in your browser. Allow camera and microphone access when prompted.
No. Licensing rules require you to be physically in Washington State during the visit. Tell us if you will be travelling and we will find another option.
We book you an in-person slot, usually the same or next day, and you are not charged for both visits.
Book a video visit
Pick telehealth on the booking form and choose your provider. The link arrives by text fifteen minutes before the appointment.
You need to be physically in Washington State during a telehealth visit. Emergencies always go to 911.